Course curriculum

    1. Welcome to Breakthrough Conversations

    2. How to Navigate This Course

    3. What is a Breakthrough Conversation?

    4. What Matters to You?

    5. What Matters to You Exercise

    1. The #1 Way to Influence a Conversation

    2. Above & Below the Line

    3. Above & Below the Line Tool

    4. Self-Awareness Exercise

    5. Self- Awareness Exercise

    6. Test Your Understanding

    7. The Challenge

    8. The Challenge for Above & Below the Line

    1. The Power of Facts & Stories

    2. Facts & Stories

    3. Facts & Stories Tool

    4. Facts & Stories Differentiation Exercise

    5. Facts & Stories Differentiation Exercise

    6. Facts & Stories Demonstration

    7. Practice with Facts & Stories

    8. Answer Key for Practice with Facts & Stories

    9. Ways We Can Share Facts & Stories

    10. Sentence Starters for Facts & Stories

    11. Test Your Understanding

    12. The Challenge

    13. The Challenge for Facts & Stories

    1. Why Listening Matters

    2. What Does 'Get Your World' Mean?

    3. The Spectrum of Listening

    4. Listening by Default

    5. Learn & Confirm

    6. Is That Right?

    7. Get Your World Practice

    8. Language Variations for Get Your World

    9. The Power of Using Get Your World

    10. Test Your Understanding

    11. The Challenge

    12. The Challenge - Get Your World

    1. How We Typically Start a Conversation

    2. The Quick Sort

    3. The Quick Sort Tool

    4. How to Open a Conversation

    5. Test Your Understanding

    6. The Challenge

    7. The Challenge for Sort & Open

    1. It's a Wrap!

    2. Accomplishment & Appreciation

    3. What's Next?

    4. What's Next for You?

    5. How'd We Do?

Learn the 5 keys tools to help you confidently navigate difficult and high-stakes conversations.

  • $199.00
  • 2.5 hours of video content
  • 6 Modules
  • Tools, exercises, quizzes, and assessments

On Demand Learning

On your schedule. At your pace. In your space. Learn through engaging videos, thought-provoking exercises, and key skill assessments.

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Instructors

Whitney Walpole

Founder

Whitney Walpole is the owner of Culture Counts, and one of the co-creators of Breakthrough Conversations. She has coached executives and teams for over 30 years, helping them to build great work cultures and create breakthroughs in performance and teamwork when they are stuck. Whitney and her team leverage Breakthrough Conversations as a powerful toolkit and roadmap to help organizations build greater trust, collaboration, alignment, productivity and better results.

Sarah White Carr

Master Trainer & Coach

Sarah White Carr is one of the original creators of Breakthrough Conversations. She brings more than 25 years of experience coaching and developing executives in the areas of leadership and communication. Sarah’s experience has taught her that clear, direct and powerful conversations are at the heart of what strong leaders and teams do to thrive. And while communication is essential, it can be difficult to do. Her passion for helping leaders have all kinds of conversations – difficult ones, creative ones, one-on-ones and team meetings – keeps her at the cutting edge of how to do this simply and powerfully. Sarah’s unique power to coach leaders and teams and to design training experiences comes from her ability to simplify concepts and demystify what seems like communication and leadership jargon. Sarah helps leaders learn how to transform their communication and effectiveness, and ultimately leaves her clients with simple tools to transform their most difficult issues.